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SHIPPING & RETURNS

SHIPPING & RETURNS

Last Updated: 03/14/25

Welcome to ThaPluggHouse. Please read our Shipping & Returns Policy to understand how we manage these processes.

1. Shipping Policy

Processing Time: Orders are processed within 2-3 business days."

Shipping Methods and Delivery Times:

  • Standard Shipping: This is our most affordable shipping option. Estimated delivery time is 5-7 business days, depending on your location.

  • Expedited Shipping: For faster delivery, we offer expedited shipping, with an estimated delivery time of 2-3 business days.

  • Overnight Shipping: For urgent orders, we provide overnight shipping with delivery within 1 business day.

  • Shipping Restrictions: We do not currently ship to P.O. Boxes, APO, or FPO addresses. Additionally, certain remote or hard-to-reach areas may experience slightly longer delivery times.

Shipping Costs:

  • Domestic Shipping: Shipping costs are calculated based on the weight of your order, the destination, and the chosen shipping method.

    • Standard Shipping: $5.00 - $10.00

    • Expedited Shipping: $15.00 - $25.00

    • Overnight Shipping: $30.00 and up

  • International Shipping: Shipping costs are calculated based on the weight of the order, the destination country, and the chosen shipping method.

International Shipping:​

  • Estimated Delivery Times:

    • International Standard Shipping: 7-14 business days

    • International Expedited Shipping: 4-6 business days

    • International Overnight Shipping: 1-2 business days (available to select countries)

  • Customs Fees & Duties: International customers may be subject to customs duties, taxes, and fees based on the destination country. These charges are the responsibility of the buyer, and payment is due upon arrival of the shipment. Please check with your local customs office for more details.


2. Return Policy
 

Return Eligibility Window:

  • We do not accept returns unless the item is in its original, unopened packaging. Returns are only accepted within 14 days of purchase.

Condition of Returned Items:

  • To be eligible for a return, the item must be unused, unopened, and in its original packaging. Any opened or used items cannot be returned.

Process for Returning:

  1. Contact Us: Before returning any items, please contact our customer service team at Najthaplugg@gmail.com to initiate the return process.

  2. Return Shipping: Returns must be shipped to the address provided by our customer service team.

  3. Packaging: Carefully package the item in its original packaging to avoid damage during shipping. Please include a copy of the original receipt or order confirmation.

  4. Return Shipping Costs: The customer is responsible for return shipping costs unless the item was damaged or defective.

Refunds:

  • Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Please allow up to 7-10 business days for the refund to be processed and reflected on your account.

Exchanges:

  • We currently do not offer exchanges. If you wish to exchange an item, please return the original item following the process above and place a new order for the desired product.


3. Cancellations


Cancellation Policy:

  • Order Cancellations:
    We do not accept cancellations once an order has been placed. After an order is submitted, it is immediately processed for fulfillment, and we are unable to cancel or modify the order.

  • Process for Cancelling:
    Since cancellations are not accepted after an order is placed, we recommend double-checking all details (such as the items, shipping address, and payment method) before completing your purchase.

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